FAQ

FAQ

Topaz Swim are happy to accept returns for unwanted items within 14days of delivery of UK orders and 30 days of receipt of International orders. 

Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached, hygienic stickers in its original ziplock bag packaging.   Please contact us with your order number so we can start the return/exchange process. We advise that all returns are sent by Recorded Delivery, as we are unable to accept responsibility for returns unless signed for by a member of Topaz Swim staff.

We aim to process all returns within 5 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation email

All Sale Items will be subject to exchange or credit only. You can request this through the returns portal. 

 

PRE - ORDERING

What does pre-ordering mean?

Get early access to next season’s most-coveted collections, securing the must-have items everyone is talking about before they sell out. Once your order is placed, we will deliver it to you as soon as it’s available.

How do I pre-order?

Look for items marked ‘PRE-ORDER’ and simply add the styles you love to your Shopping Bag and proceed to Checkout as usual.

When will my pre-order arrive?

Once you have secured your item, we will ship it to you as soon as it becomes available. As soon as your pre-ordered piece has been sent, you’ll receive an email with the tracking details, so you know when to expect it.

Please note that when purchasing a pre-order piece, any items from our current collection in your Shopping Bag won’t be shipped until the pre-order is ready to be sent. If you’d prefer to receive any current pieces sooner, we’d suggest placing a separate order. If you have any queries about the delivery window for a specific product, please contact info@topazluxe.co.uk

Why do I need to select a shipping option for pre-orders?

Once your pre-ordered item is ready to be delivered, we’ll send it with the shipping option you selected at checkout. We’ll also email you once your order is on its way, so you can track its progress and know when it will arrive.

Can I change the size of my pre-order?

If you need to make any changes to the size of your pre-order, please contact us within 10 days of placing your order. After this time, we won’t be able to make any changes.

Can I cancel my pre order?

If you change your mind, please contact Customer Care who can cancel your order for you.

Can pre-ordered items be returned?

If your purchase isn’t quite right, you can return or exchange your pre-order within 14 days of receipt / 28 days of international.

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